Dominion Energy
Outage and Customer App
- Client
- Sector
- Energy & Utilities
- What we did
- iOS and Android app development, backend, app consolidation, and migration planning
One app for outages, bills and usage.
The challenge
When the power goes out, customers need to report it, see what is happening near them and know when service is coming back. Dominion Energy serves 3.6 million electric customers, and it also ran a separate app for each region, which meant different experiences and three apps to maintain.
The build
Native iOS and Android apps with a dedicated backend, connected to the utility's outage systems. Customers report an outage, follow outage status on a map, find nearby places that have power and get push notifications as service is restored. Shockoe then folded three regional apps into a single Dominion Energy app that adds billing, energy usage, account management and secure sign-in with biometrics, and planned the migration so existing customers moved across without starting over.
The result
One app now covers outage reporting, bill pay and energy usage for customers across the utility's territory, replacing three regional apps. It is designed to keep customers informed during an outage and to cut the effort of running several apps. The work earned Dominion Energy the RVATECH Gala Technology Innovator award for large companies.
- 3 to 1Regional apps merged into one
- 4.7App Store rating from 47,000+ ratings
- 4.4Google Play rating from 11,000+ reviews
- 500K+Google Play downloads
Project images
Questions about this project
What is the Dominion Energy app?
It is the utility's app for customers. They report and follow power outages, pay their bill, check their energy usage and manage their account on iOS and Android.
What did Shockoe build for Dominion Energy?
Shockoe designed and built the outage app, with native iOS and Android apps and a dedicated backend, then merged three regional apps into a single Dominion Energy app with billing, usage and secure sign-in.
What changed for customers?
Customers use one app for outage reporting, bill pay and usage instead of a separate app for each region, and they get push notifications as service is restored.
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