Pet Paradise is a comprehensive pet services provider offering boarding, day camp, grooming, and veterinary care across more than 50 locations in the United States. Founded in 2002 and headquartered in Jacksonville, Florida, Pet Paradise was created to give pet parents peace of mind by combining premium care, comfort, and fun for their pets under one roof. With spacious suites, play areas, and on-site veterinary clinics, Pet Paradise delivers a resort-like experience that prioritizes safety and well-being. The company’s unique model integrates hospitality, wellness, and veterinary expertise, positioning it as a trusted partner for pet owners who want high-quality care and convenience.
Through its commitment to innovation, Pet Paradis has partnered with Shockoe to redefine convenient pet care through digital platforms.
Pet Paradise’s previous booking system was confusing, leading to increased call volume and a less-than-ideal experience. They partnered with Shockoe to create a user-friendly app that allows pet owners to easily book boarding, grooming, vet care, and day camp stays for pets.
01
APPROACH
Pet Paradise and Shockoe collaborate closely through discovery, design, and development of their new mobile app and website.
STEP 1
Define business goals, customer needs, and digital execution plans
STEP 2
Creating intuitive, on-brand solutions, focusing on quality and scalability
STEP 3
Supporting launch and maintenance across devices and platforms
STEP 4
Analyzing performance to optimize and enhance your digital solutions
02
IMPACT
An app that makes scheduling your pet’s stay the easiest part of your journey.
After reviewing leading booking software across industries, we designed a new mobile app for Pet Paradise customers that blends industry best practices for a first-rate booking experience. The new mobile app allows owners to save pet information for faster booking, and make reservations directly through the mobile app. The on-screen step-by-step guide meant an intuitive and straightforward process for owners on the go.
Shockoe also rebuilt Pet Paradise’s website for full parody with the application.
The new Pet Paradise mobile app allows owners to save pet information for faster booking and make reservations directly through the mobile app. The on-screen step-by-step guide creates an intuitive and straightforward process for owners on the go.
Since the app’s launch, Pet Paradise has seen a 30% YoY reduction in calls for booking reservations, as nearly half of all Pet Paradise bookings are made through the online or mobile booking solution. Pet Paradise has also seen a 12% increase in add-on services since app launch.
03
EXPERIENCE
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This survey is designed to help heritage and iconic brand leaders objectively assess their current level of digital maturity and readiness for developing mobile apps and immersive experiences.