Shockoe redesigned Pet Paradise’s pet resort booking app to simplify reservations across 50+ U.S. locations. The new mobile app lets owners save pet profiles, book boarding, grooming, day camp, and vet care in one place—reducing booking calls by 30% and increasing add-on services by 12% since launch.
Through its commitment to innovation, Pet Paradise has partnered with Shockoe to redefine convenient pet care through digital platforms.
Pet Paradise’s previous booking system was confusing, leading to increased call volume and a less-than-ideal experience. They partnered with Shockoe to create a user-friendly app that allows pet owners to easily book boarding, grooming, vet care, and day camp stays for pets.
01
APPROACH
Pet Paradise and Shockoe collaborate closely through discovery, design, and development of their new mobile app and website.
STEP 1
Define business goals, customer needs, and digital execution plans
STEP 2
Creating intuitive, on-brand solutions, focusing on quality and scalability
STEP 3
Supporting launch and maintenance across devices and platforms
STEP 4
Analyzing performance to optimize and enhance your digital solutions
02
IMPACT
An app that makes scheduling your pet’s stay the easiest part of your journey.
After reviewing leading booking software across industries, we designed a new mobile app for Pet Paradise customers that blends industry best practices for a first-rate booking experience. The new mobile app allows owners to save pet information for faster booking and make reservations directly. The app includes step-by-step booking guidance and pet profile management; real-time pet monitoring during stays is available through Pet Paradise’s in-facility cameras and daily updates sent to owners. The on-screen step-by-step guide meant an intuitive and straightforward process for owners on the go.
Shockoe also rebuilt Pet Paradise’s website for full parody with the application.
The new Pet Paradise mobile app allows owners to save pet information for faster booking and make reservations directly through the mobile app. The on-screen step-by-step guide creates an intuitive and straightforward process for owners on the go.
Since the app’s launch, Pet Paradise has seen a 30% YoY reduction in calls for booking reservations, as nearly half of all Pet Paradise bookings are made through the online or mobile booking solution. Pet Paradise has also seen a 12% increase in add-on services since app launch.
03
EXPERIENCE
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At Shockoe, we help heritage and iconic brand leaders create seamless omnichannel journeys by integrating digital and physical retail experiences. This guide explores how to leverage AI, AR, and customer-centric strategies to deliver consistent engagement across all touchpoints, with insights from our successful omnichannel projects and industry best practices.