Dominion Energy partnered with Shockoe to deliver digital solutions that support customers and employees during critical moments. From outage response to internal safety reporting, Shockoe helped streamline access to information and improve operational efficiency.
During power outages, customers need fast access to nearby services, while internal teams need reliable tools to capture and manage safety observations—often in the field and offline. Dominion Energy needed solutions that improved customer confidence while modernizing internal workflows.
01
APPROACH
Reliable digital tools that improve safety, efficiency, and peace of mind.
STEP 1
Uncovering customer outage needs and internal safety observation challenges.
STEP 2
Designing intuitive workflows for offline reporting and customer outage service tools.
STEP 3
Building WOBS as a Progressive Web App with Active Directory and data sync.
STEP 4
Refining features with Dominion teams for reliable use anywhere, online or offline.
02
IMPACT
Digital tools that keep customers safe and empower teams to work smarter—anywhere.
For internal operations, Shockoe designed and developed the Work Observation System (WOBS) as a Progressive Web App, enabling seamless access across desktop, tablet, and mobile devices. The platform includes offline functionality, Microsoft Active Directory authentication, role-based permissions, automated alerts, and a full administration portal. Observation data is automatically shared with Cognos Analytics for advanced reporting.
The platform supports 4,500+ users and counting, with role hierarchies that can be easily updated by team leaders—driving adoption without adding complexity.
Offline functionality, automated email notifications, and approval workflows ensure observations are captured and acted on in real time. Data is automatically shared with Cognos Analytics, enabling advanced analysis and informed decision-making.
03
EXPERIENCE
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