By 2018, mobile has served as the key to unlocking the “supply chain digital transformation.” Shockoe is creating supply chain apps that are designed to support new production strategies, reduce time to manage and log resource and production activity, bring greater accuracy to tracking and analyzing data, and support the automation of production centers.
Within the supply chain, more specifically warehouse management, manufacturing, and distribution, there are several opportunities for leveraging mobile in the workforce. In working with our clients, we believe the list below is the starting point for mobile solutions. These supply chain app options are aimed at supporting the overall manufacturing and sales process through an ecosystem of inventory apps, customer-facing apps, and order fulfillment apps.
Mobile Apps to Consider by Point in the Supply Chain
Planning & Production Apps
- Product traceability and quality
- Inventory and asset management apps
- Logistics and supply chain coordination
Order Management & Accounting Apps
- Order management, pricing, and fulfillment
- Real-time quote generation
- Production workflow management
- Machine level compliance
- Managing parts and resource staffing requirements
- Making manufacturing intelligence
Order Fulfillment Apps
- Order status and delivery
- Logistics and supply chain apps
When prioritizing and considering mobile supply chain solutions to support the manufacturing, administrative, and customer engagement process, Shockoe suggests using three key metrics to prioritize supply chain app development versus alternative mobile applications or the overall technology portfolio.
Reduce Manual Labor and Increase Productivity
Delivering a successful customer experience and subsequently driving more revenue requires mobile leadership and prioritization activities to go beyond the building of apps for customer facing roles (i.e. Work Order Management or Sales). Back-office workers, technicians, and managers need mobile access to enterprise systems to better perform their jobs and service customers more efficiently. Think about creating a better mobile experience by integrating with ERP or WMS systems for example, giving employees more freedom to do their jobs wherever and whenever.
Critical features for a mobile supply chain functions are scheduling, measuring, and dispatching the workforce. Leveraging the mobile context for such, will allow organizations to accurately measure and improve the productivity of each individual. Which finally in turn will allow organizations to accurately measure and improve the productivity of each individual.
Going beyond technology and mobility, an app that enables the workforce can also collect data essential to future planning. The organization can better analyze how much more work it can take on and whether there are enough people to support the forecasted workload.
Historically speaking, revenue was only accounted for from a customer standpoint. Integrating new technologies to create a mobile supply chain allows monitoring and assessing revenue percentage at the process level. Being able to quickly obtain the percentage of revenue contribution at each step in the order to cash process is valuable information for real-time decision making and forecasting. Mobile solutions can track performance at each step which gives both location with context. These values help indicate whether a measured process is underperforming or contributing significantly to the overall revenue. Whether it’s an investment in an asset management app or an inventory management app, whatever it is, a more granular overview of information through your processes can help target your areas of growth, need, and reward in the supply chain.
Automation, IOT, and Machine Learning are popular terms. What manufacturing companies really need to worry about and set goals for is the extent of the automation planned and how these emerging technologies can help. Once the business understands its goal, mobile solutions can embrace IoT devices to enable the desired automation. Allowing employees to monitor automated processes on mobile devices can decrease error rates, speed fulfillment processes, and ultimately settle cash faster.
The continuing development and availability of newer and better technology implies that processes can be made to work faster, repetitive work can be automated, FTEs can be reduced, operations can be systemized, and customer handling can be improved. Tackling automation, IOT, or machine learning require a set of tough decisions:
- To what level will I automate the process?
- What aspects of the process will I automate?
- What tools will my employees use to monitor and be alerted of the process?
The mobile supply chain is the next era of communication, collaboration and responsiveness to the customer, driven by the ability to meet ever-more-stringent deadlines and delivery dates. Start from your key challenges and business objectives, use the right metrics to prioritize, and plan your journey for successful implementation of mobile, IoT and emerging technologies.
COOAlex has more than 10 years of international experience in Strategic IT Transformation and Custom App Development. His expertise in various industries ranges from Consumer Goods to Retail to Finance while assisting clients in the areas of Business Strategy & Development, Security & Compliance, and Technology Transformation. As one of Shockoe’s founding members, Alex is focused on business strategy, security & compliance, digital innovation, mobile management, and operational transformations.