While the metrics vary, experts estimate that the cost to attract a new customer can be up to seven times as costly as retaining one. This matters because companies that succeed with customer retention will grow top line revenue and bottom line margin. One of the most...
While we spend most of our efforts helping clients, there are times where we step back and reflect on the lessons we learn through these endeavors. I spent half of 2017 working with Crown, a leading innovator in world-class forklift and material-handling equipment....
Your workforce’s process is structured, efficient, and tested, but over the past few years, your workforce’s technology may have become outdated. Change can be terrifying, especially when changing an established process. You’re probably asking yourself, “Is the...
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