customer engagement
7 Tips for Utilizing Amazon Alexa to Engage with Customers

7 Tips for Utilizing Amazon Alexa to Engage with Customers

Amazon first released Alexa virtual assistant and smart speaker Echo in late 2014. An in-home virtual assistant is an impressive tool, but creating a seamless user experience with it can be a challenge. So how do companies overcome this challenge? What engagement can...

How to Engage Customers With QR Codes and Augmented Reality

How to Engage Customers With QR Codes and Augmented Reality

When one of our clients approached us with the idea of building an entirely new customer engagement app for their grocery stores, we were very excited. Their goal was to build a mobile application that customers could use to learn about products, find them in the...

eTail East: Transforming Retail. Together

eTail East: Transforming Retail. Together

We're heading back to Boston! From August 19 - August 22, Shockoe will be attending and speaking at eTail East in Boston, Massachusetts.  About eTail eTail is where the top minds in retail meet, collaborate and learn about what's disrupting the industry today and...

5 Mobile Experience Design Trends to Invest In

5 Mobile Experience Design Trends to Invest In

With new technology being rolled out regularly, designers have a fantastic opportunity to use new tools and methods to improve the products we create for mobile experiences. This is our time to marry content, personalization, voice interactions, micro-interactions,...

ShopTalk 2019 in Las Vegas

ShopTalk 2019 in Las Vegas

We are packing our bags and heading to Las Vegas! As we continue our campaign to connect more enterprise retailers with the right mobile strategy, we are excited to be able to meet with so many at Shoptalk; one of the premier retailing events to discuss everything...

8 Ways to drive Brand Loyalty with Authentic Mobile Communication

8 Ways to drive Brand Loyalty with Authentic Mobile Communication

As an extension of your brand, your mobile app should have its own distinct voice that communicates authentically with your consumers. Considering the major drivers of ‘how’ and ‘why’ consumers interact with your app will inform the most authentic way for your brand...

Design Tips to Increase Satisfaction in Banking Apps- Part 2

Design Tips to Increase Satisfaction in Banking Apps- Part 2

In the first part of these series, we covered examples of best practices that we have seen play a role in facilitating engagement and improving the user experience. For the second section of this two-part series, we will cover examples of best practices that we have...

Successful Messaging in the Age of Over-Communication

Successful Messaging in the Age of Over-Communication

The year is 2018. A vast majority of people have embraced mobile technology and with it, the ability to stay connected and engaged. While in theory, receiving emails, push notifications, SMS, and chat messages means users now have the chance to remain informed, such...

Customized Development vs. Out-of-the-box Software

Customized Development vs. Out-of-the-box Software

 Today banks, credit unions, and financial institutions are in a constant battle to offer users the latest technology features. Features like cards on/off, mobile deposits, and card management seem to be among the standards users have grown to expect within the...

5 Ways to Use QR Codes in a Grocery Store Mobile App

5 Ways to Use QR Codes in a Grocery Store Mobile App

When one of our clients approached us with the idea of building an entirely new customer engagement app for their grocery stores, we were very excited. Their project goal was a mobile application that would allow their customers to pay for groceries by scanning a QR...

The World on My Wrist: Android Wear First Impressions

The World on My Wrist: Android Wear First Impressions

  About a month ago, I purchased my first SmartWatch, a Sony Smartwatch 3.  As someone that had been quoted saying "I can't think of a reason I would EVER buy a smart watch," this came as something of a surprise to my friends and...

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