Oneok – Field Service App

38,000 miles of
asset tracking

For ONEOK it took the right technology to make getting natural gas from point A to point B easier.

Transporting with technology

ONEOK owns and operates one of the nation’s top natural gas liquids (NGL) systems and is a leader in the gathering, processing, storage and transportation of natural gas.

ONEOK’s operations include a 38,000-mile integrated network of NGL and natural gas pipelines, processing plants, fractionators, and storage facilities in the Mid-Continent, Williston, Permian and Rocky Mountain regions.

Maintaining such a large geographic footprint requires a significant number of employees working in poorly-connected remote areas. ONEOK needed a custom tool to manage assets and communicate business objectives to field employees.

Offline and online

ONEOK’s field employees were using paper work orders and hard copies of location and asset information. While onsite, they would update the work orders then return to an office to enter data into their Maximo desktop application. This often required waiting for online approvals to complete field activities and significantly impacting project durations. ONEOK challenged Shockoe to design and build a custom mobile app that would support their business processes and support offline asset management functionality.

Mobility matters

ONEOK partnered with Shockoe to build a custom iPad application to handle the heavy amounts of data needed to efficiently conduct field operations. The application supports multiple users per device, caches critical relevant data to work offline, allows for easy updates to work orders, validates business rules, and syncs back to Maximo. The app significantly improves employee productivity by detaching them from their bulky office desktops — this ultimately has led to improved work and data quality and helped ONEOK to manage field assets more effectively than ever before.

“ONEOK provided us with business requirements that might make some devs squirm, but by using the right technology tools we were able to provide them with an intuitive app that worked seamlessly offline and online.”

– Lead Developer, Shockoe

Employees couldn’t wait to get their hands on the app as it rolled out. The application improves productivity and accuracy of reporting by allowing employees to complete reporting on-site rather than having to wait to get to a desktop application.

We continue to be a ONEOK partner, helping them mobilize new Maximo features and improve the app based on user feedback. Future iterations will enable integration with financial and inventory data

Utilized Technologies

From prototype to improved process

Shockoe started from a cross-platform iOS prototype that helped prove the business value of a custom app. We worked closely with ONEOK business and technology teams to understand the field environment, business rules, Maximo technology, and to determine what features would improve the process.

Our experienced mobile team developed a technical design that supported complex sync rules and an intuitive user interface allowing users to quickly manage the most important information in the context of their current time, location, and task.

Key features

• Offline management of work order, asset, and location data
• Offline validation of Maximo business rules
• Automatic or manual syncs based on network availability
• Manage sync results and perform automatic retry
• Role based user experience and business rules, with multiple users per device
• View and update work order attachments, taking images in the field
• Highlight important information based on the user, the time, and the location

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A.C. Moore

Mobile Scanner | Retail Inventory Management

J.B. Hunt

iOS and Android | Field Service Management

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AC Moore – Retail Inventory App

Evolved inventory
tools at A.C. Moore

Helping thousands of employees complete product counting more efficiently than ever.

Crafting quick counts

What most buyers don’t realize is that at any given time, a single A.C. Moore location can have up to 40,000 unique items in stock. That takes a lot of people and processes behind the scenes to keep everything in order.

Tuning up a retail industry

Despite recognizing the need to upgrade their inventory management system, A.C. Moore relied heavily on their legacy tools to keep in-store operations running smoothly. Any system downtime during upgrading meant risking the potential loss of revenue. Additionally, any modern best-in-class software wouldn’t be compatible with their older hardware. Therefore, a new system could mean significant investments in newer devices.

Given this, A.C. Moore was concerned that the cost to upgrade their existing hardware and software would outweigh the benefits. A.C. Moore challenged Shockoe to create a solution that met operational needs in a cost-effective manner.

“Every store has 4 of the new devices with the app, and each one of our locations want 5 more.”

– CIO, A.C. Moore

“We love these things, we fight for them all the time.”

– Store Manager, A.C. Moore

After a quick trial release at a flagship store in Philadelphia, A.C. Moore rolled the new inventory and asset management app to all of their 136 locations with resoundingly positive feedback. According to their CIO, “every store has 4 of the new devices with the app, and each one wants 5 more.”

The application has continued to grow in feature-set. Shockoe built a Pinterest plug-in so that employees could quickly view and share popular projects with customers, and several more releases are in the works.

Utilized Technologies

Visual virtuosity

Shockoe met early and often with A.C. Moore’s IT and Operations teams to establish goals and project requirements. From there, we interviewed store employees to better understand their pain-points and daily challenges. With this information, our UX/UI design team was able to craft a clear path forward for designing an optimal user experience that is clean, user-friendly, and visually appealing. Through improved navigation and functionality A.C. Moore employees have increased their productivity and efficiency against the old system.

MEANS to an end

With the designs in place, Shockoe’s engineering team leveraged the MEAN stack to replace the old application using modern platforms such as Angular 2 and Node JS. Shockoe also built the API that connects the new system to A.C. Moore’s existing database, allowing seamless integration with legacy back-end systems. Once the new inventory management app and system was built and tested, Shockoe provided guidance on deployment and mobile device management strategy.

MEANS to an end

With the designs in place, Shockoe’s engineering team leveraged the MEAN stack to replace the old application using modern platforms such as Angular 2 and Node JS. Shockoe also built the API that connects the new system to A.C. Moore’s existing database, allowing seamless integration with legacy back-end systems. Once the new inventory management app and system was built and tested, Shockoe provided guidance on deployment and mobile device management strategy.

Key features

• Honeywell mobile scanner
• Product information, Qty, and pricing
• Store Planogram and inventory
• Cycle count management

• Angular 2 + Cordova Wrapper
• MongoDB + NodeJS
• Honeywell scanning devices
• Custom built product databases

• Honeywell mobile scanner
• Product information, Qty, and pricing
• Store Planogram and inventory
• Cycle count management

• Angular 2 + Cordova Wrapper
• MongoDB + NodeJS
• Honeywell scanning devices
• Custom built product databases

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Arrow Electronics

Android | Socket Scanner | Warehouse
Management Apps and Systems

ONEOK

Titanium iOS | Field Service Management

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Arrow – Mobile Warehouse Management App

An emerging app for warehouse management

For Arrow, a new warehouse app translated to improved employee production, lower overhead, and increased revenue

Outdated tech impedes productivity

Modern electronics require thousands of individual parts — Arrow has them. With warehouses full of electronics components, it was critical for employees and managers to have an easy-to-use modern tool that streamlined the many moving parts of warehouse operations.

Success in mobile

Despite distributing some of the most modern electronics components available, certain operational needs were no longer being met by Arrow’s outdated warehouse management technology. Warehouse operators needed a way to be more nimble while picking, storing, and shipping inventory. Supervisors needed to be able to access inventory information and easily create reports and work orders from anywhere in the warehouse. Both supervisors and operators needed a way to more efficiently communicate with one another while working.

Arrow’s challenge to Shockoe was twofold: First, create a modern, mobile warehouse management app that updates the existing platform and addresses the needs of both warehouse operators and supervisors. Second, provide a growth strategy for the new platform that would meet Arrow’s “five-year out” plan, allowing for flexible integration with new technologies (wearables, AR, IoT).

“The complexity of transferring processes from an old system to a mobile app required us to work side by side with the Arrow team and ensure the delivery of a clean architecture as the base for the new system’s functionality.”

– Lead Developer, Shockoe

Supervisors can now manage inventory and processes away from their desk, allowing them to review reports and make necessary decisions from the warehouse floor. Arrow Connect, a custom-built chat interface, allows supervisors and operators to communicate with one another directly within the WMS.

Utilized Technologies

Proving efficiency

In a limited rollout at their Reno warehouse, Arrow is showing a 4-5% efficiency gain through the use of the new warehouse management system. Apply this to hundreds of employees across warehouses around the globe and that’s an efficiency gain of hundreds of thousands of dollars annually compared to the legacy system.

Research & developement

Arrow and Shockoe have worked together on an R&D project to increase employee productivity by combining the technology of smart glasses with existing process flows.

More of our work

Like what you see? There’s more where that came from. Check out our other case studies.

A.C. Moore

Mobile Scanner | Retail Inventory Management

ONEOK

Titanium iOS | Field Service Management

Passionate about mobile?

Great, so are we! Let us know what you’re interested in chatting about.