Nissan – Dealership Experience Mobile App

A new dealership
experience

Shockoe helped move the car dealership experience out of the back office and into the hands of the customer.

Solving problems

The agency that managed Nissan’s brand in dealerships throughout Canada wanted to offer ready access to an electronic catalog of car models and accessory options. This could be the tool to connect back-office information to sales reps working the floor and ultimately help calculate cost with fewer barriers.

Originally, a Texas-based software firm had produced an application that had proven to be problematic, so the agency approached Shockoe to give a fresh take on the project.

Redesigning to its fullest potential

Having identified bugs and user experience issues in the original software, the Shockoe Mobile team opted to build much of the application anew. The project involved removing bugs and refactoring the layout, and incorporating Material Design into the application’s pop-up window.

“Shockoe provided a great engagement experience. We felt that we were in good hands from the very first phone call. We look forward to working on more projects with Shockoe.”

– Paul, Business Product Owner

The technology implemented by Shockoe was so successful that it was later translated to other Dominion Enterprise companies including ForRent.com, Remax and ERA.

Right tool for the right job

The final product was a sophisticated reference guide, designed for display on tablets, for Nissan sales staff and potential customers alike. It provided dealerships with current information about available models, associated accessories, and costs.

Armed with this sleek tool, Nissan sales staff could provide potential customers with immediate answers to their questions while remaining present with them in the showroom.

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GE

iOS | Mobile Sales

Winn-Dixie

iOS and Android | Customer Loyalty

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Virginia Commonwealth University – Musical Practice App

Harmony between
music & technology

Training tomorrow’s musicians through augmented reality and data-driven feedback.

Beyond learning notes

A faculty member of VCU’s Department of Music envisioned a tool that could help students maintain focus on the critical elements of effective musical study. Sharing her understanding of her students’ needs — and seeking innovative ways to support them — she consulted with Shockoe about the creation of a digital practice companion.

Empowering practice through technology

The client approached Shockoe with specific features that the ideal tool would offer. These included a metronome, tuner tools, mental practice aid, and a journal.

But as the Shockoe team conducted its initial discovery process to explore this idea, a dynamic working relationship with the client took root. The ultimate scope of the project began taking clearer shape through extensive conversations. The tool would provide students a way to capture qualitative and quantitative information that would help them measure their progress, target areas for improvement, and provide a means of reducing physical strain and injury.

“The app is now being considered for a public marketplace launch on the heels of its success in the research study. Shockoe features a collaborative and detail-oriented team. They took ownership of the project and strived to make it unique.”

– Virginia Commonwealth University, Associate Professor

The virtual study companion that ultimately emerged was a resounding success among the students who used it, some of whom indicated that they wouldn’t want to study without it.

One of the more elegant features, an enhanced mirror, included custom video recording management, custom playback tools, and a video annotation function to enable students to capture videos of their sessions and save the last 30 seconds by tapping the screen.

Utilized Technologies

Musical growth in data

In addition to its metronome, tuner, and drone tool, the application offered students both quantitative and qualitative based guidance toward a heightened awareness of their training habits and progress. Using this application, they could keep journals of their practice experience, reinforce their personal goals for each session, reflect on their undertaking of mental practice, and track their own performance metrics.

A virtual music tutor

Using this innovative music tutor, students had access to the guidance and wisdom of their instructor while taking ownership of their personal self-assessment. The result was an experience of musical training that encouraged students to be fully present in their practice sessions.

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Virginia Credit Union

Mobile and Web | Mobile Banking | Card Management Portal

Pine Cove

iOS and Android | Brand Loyalty

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Dominion Enterprises – Simply Smarter Home Search App

Simply smarter
home search

In a fast-paced real estate market, Homes.com needed a better way to help users find their next home

A saturated market

Dominion Enterprises owns and operates some of the largest names in web-based automotive and real estate. By 2013, real estate competitors including Zillow and Trulia had already cornered a good part of the market through mobile. With a proposition to deliver Homes.com as a go-to-market app that could be deployed fast enough to stay apace with the brevity of innovation, Shockoe entered the fray hoping to reposition the well-known brand to be a major competitor.

Outpacing the competition

Apartment and home searches require robust filters to deliver the information clients seek; this includes price, location, as well as a wide range of amenities. Homes.com also aimed to provide users with local real estate market reports as well as listings of local agents to help ensure their home and apartment search was the best available.

In 2013, the cross-platform solution of choice to hit the ambitious deadline was Appcelerator’s Titanium. Embracing this development framework allowed Shockoe to develop faster, iterate more easily, and deploy a fully functional app within the ambitious four-month deadline. This put Homes.com on the app store as one of the top competing options in the real estate space.

“People don’t download your app if you have 2-star ratings. Since implementing the Appcelerator Platform, we’ve hopped up in the ratings and have been a featured app in the top 15 of the Lifestyle category.”

– Dan Gaertner, VP of Technology, Homes media

The technology implemented by Shockoe was so successful that it was later translated to other Dominion Enterprise companies including ForRent.com, Remax and ERA.

Utilized Technologies

Moving the needle with innovative methods

The success of the project was fueled by an agile approach to development alongside a communicative client. From the get-go, Homes.com aimed to ease the process of real estate transactions by facilitating communication and information sharing between real estate agents and buyers. Additionally, Shockoe worked to deploy an analytics mechanism to keep a watchful eye on usage, generate insights and provide quick resolution of user problems, guide functional upgrades, and stay competitive in a fast-maturing market.

Data drives the future

Shockoe was able to use a cross-platform framework to deliver the app Homes.com needed to stay competitive. Moving forward, Shockoe and Homes.com worked together to iterate and deploy several more versions and improve the user experience over the course of the year ahead.

Forrester would go on to write a case study on Homes.com’s application and the success of cross-platform systems for fast turn-around projects. In true Shockoe fashion, what many other shops would have viewed as impossible was the challenge that pushed Shockoe to use the latest emerging technology to deliver business success.

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Caribou Coffee

iOS and Android | Mobile Retail

Winn-Dixie

iOS and Android | Brand Loyalty

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Pine Cove – The Summer Camp App

Pine Cove, the
summer camp app

Connecting camper’s experiences to their families through photos, letters, and notifications.

Happy kids, sad parents

Pine Cove Christian Camps are proud of the incredible summer experiences they provide young children — but for parents, ’camp’ will always feel like ‘camp’ as they only get to sit at home wondering how their children are doing.

Using mobile to keep parents in the loop

With more than 30,000 guests spending days to weeks every year at camp, many parents felt disconnected from their children during that time. Pine Cove wanted to bridge the divide through a fun & engaging mobile application that could ease the worry for parents and capture life at the camp in a trustworthy digital community.

“The app was a huge help in keeping me connected to my son. Being able to see his smiles made me feel so good and I looked forward to seeing the new pictures and videos every day. It was a mother’s saving grace.”

– Maria, parent & app user

Making the Camp Life app so successful was contingent on Shockoe’s agile methodology to work, iterate, measure, and improve the application alongside Pine Cove’s team. Year after year, Pine Cove has released an improved user experience, scaled backend infrastructure, and worked to deliver a product that captures camp life in a unique and impactful way where parents don’t have to feel so far away from their children.

Utilized Technologies

New tech for a traditional summer

For Pine Cove, the objective was clear — but the method less so. The goal of capturing the spirit of a one-of-a-kind summer at Pine Cove took thoughtful works and cutting-edge technology to meet their objectives including RFID-enabled wristbands for easy tagging, migration of data to an improved server optimized for scaling, and now looking to transition to ReactNative to adopt improved features in future releases.

The future of Pine Cove runs on data and insights

Shockoe continues to provide white-glove support each summer while acting as a valued consultant. Through deepened trust and shared interest, Pine Cove & Shockoe has been committed to creating an application that drives value for families. Robust user analytics have allowed the app to gain insights that will continue to shape new camp events and initiatives. It’s this thoughtful interaction between our two teams that has and continues to evolve the cutting-edge camp life experience at Pine Cove.

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A.C. Moore

Mobile Scanner | Retail Inventory Management

ONEOK

Titanium iOS | Field Service Managment

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Richmond Technology Council – Event App

An app to improve event experiences

Shockoe helped RVA Tech create a customizable application template to improve the guest experience at conferences, galas, and events.

Serve and support a tech community

RVATech is a member-driven association of businesses and organizations working toward the growth of central Virginia’s dynamic technology-based economy. Their mission is straight-forward: to serve technology producers, users, and service providers supporting industries, organizations, and institutions. RVATech works to provide several relevant and timely networking events for its members throughout the year. These events include the Women’s Conference, the Gala Awards Ceremony, the Links Networking Event, and the Techsters Youth Camp.

Utility for Organizers and Guests

RVATech serves a broad member base in addition to the wide variety of supporting organizations. To serve this community, RVATech stages multiple events throughout the year for member networking, education, and business promotion. RVATech recognized that the growth of these events meant that they needed to provide members with a better way to access and manage event details, simplify networking, and encourage ongoing participation. Shockoe took the project head on.

Events made easier

For the initial engagement, Shockoe designed and built an app for the annual gala. RVATech requested an app that would allow users to: • Connect with Eventbrite for ticket management • Connect with LinkedIn for networking purposes • View sponsor and event details • View program and award details • Search and interact with a table map • Search and view attendees and companies

“The map feature was one of the more rewarding features we designed for this app. We had to make it easy for the guests to find their seat in a sea of tables and we had to do it so in a an elegant fashion.”

– Designer, Shockoe

In order to reach the broadest possible audience and facilitate integrating with RVATech’s many annual events, Shockoe recommended building the app using React Native’s cross-platform framework. With its easily replicated components, seamless native integration, and rapid deployment, Shockoe was able to take the Gala app from design to deployed in less than eight weeks.

New event, adjusted app

For the Women’s Conference, Shockoe successfully used the prior gala app as a foundation to quickly deploy the next iteration. RVATech requested an updated app that: • Incorporated the new Women’s Conference specific branding • Connected with LinkedIn for networking purposes • Presented conference speakers, biographies, schedules, and event details • Promoted RVATech brand awareness through social media channels • Included a map of the conference’s layout and stages

“Redesigning the Gala app was made simple by the design systems we put in place in the first app — yet, we were still thoughtful of requested design changes and ensured they met accessibility standards. I’m confident it served the RVATech community well in the long run.”

– Designer, Shockoe

Before committing design or code, Shockoe worked with RVATech to identify and solidify goals. For RVATech, there was a critical goal to convey the event’s brand message to guests and the growing community: Women are impacting the world of tech, and RVATech is a community empowering them to do so. An important message with a fun twist felt like the right approach. Shockoe designed and built a custom augmented reality Facebook filter to allow users to “unleash their superpowers” and “show their impact.” Users could record videos of themselves in a custom RVATech branded superhero mask. The video could then be shared across social media channels and promote the fast-growing women’s community in Central Virginia.

“We used Facebooks new AR Kit to deploy a quick and affordable build that guests loved. We were hesitant at first to use a 3rd party tool, but in the end, it helped us deliver a fun effect in time for the conference.”

– Immersive Media Director, Shockoe

RVATech has made it their mission to keep a fast-growing community engaged and informed. Shockoe has helped by creating an adaptive mobile application that delights members and provides utility beyond the scope of a traditional networking event. The partnership between RVATech and Shockoe has turned what is often a one-and-done app into an expected and functional part of any RVATech event and a great way for members to stay informed and meet like-minded professionals around Richmond.

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Virginia Credit Union

Mobile and Web | Mobile Banking | Card Management Portal

Pine Cove

iOS and Android | Brand Loyalty

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Caribou Coffee – Coffee Shop Loyalty App

An app for
coffee lovers

Getting your morning coffee faster? Now there’s something worth getting excited about.

Brewing better experiences

As providers of a premium hospitality experience, Caribou knew that their mobile application was a critical component of their overall customer experience. Their low app rating was indicative that consumers were unhappy with their digital experience — they no longer trusted the Caribou brand to provide the best coffee-buying experience available.

The root of trouble

Shockoe identified that the original version of the app had an unresolved architecture, security concerns, and bugs that experienced together amounted to a less-than-desirable user experience. With that in mind, Shockoe assisted with design, architecture, and development on a new Caribou app, providing a more stable and enjoyable experience for Caribou’s customers.

“Love this app! Keeps me connected with my favorite coffee spot and is so simple and fun to use!”

– iOS App Store Review

Within a year of our engagement, Caribou’s app increased from 2 to 4.5 stars on the App store.

Utilized Technologies

Success is sweet

Shockoe conducted an in-depth review of Caribou’s architecture, not only for the app but also their API Management, Service Bus, CRM, Loyalty Rewards System and all other points of integration. This was critical to ensure the correct systems were in place to support the business goals and app experience.

Through this assessment, enhancements were identified to improve the app’s user experience and processes and ensure the ideal customer experience. Shockoe played an integral role in cultivating a mobile strategy to meet Caribou’s business objectives and to build out technical documentation of the current system and future processes.

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21st Century

iOS and Android | Brand Loyalty

Winn-Dixie

iOS and Android | Brand Loyalty

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Farmers Insurance – Mobile Insurance App

Insurance for the
21st Century

Bringing insurance into the modern age with resources right at customer’s fingertips.

Using mobile to drive customer satisfaction

California auto insurance company 21st Century, a subsidiary of Farmers, is a major force in providing insurance solutions to the west coast. 21st Century came to Shockoe in 2015 requesting a better-functioning mobile app. Shockoe was tasked to redesign and architect the app to run more smoothly by eliminating persistent bugs and crashes driven by faulty backend services.

The app was designed to provide customers with a means of managing insurance-related tasks from the comfort of their phone. Filing claims, calling roadside assistance and viewing the user’s insurance ID from the login screen were among the features proposed and implemented by Shockoe.

Cleaning House for Innovation

As a first step, 21st Century and Farmers underwent a migration effort with their backend technology. Claims data and policy data were moved to a new system to correct persistent issues; 21st Century needed their app to work with the new functions being proposed and implemented by Shockoe. The ultimate goal became one of working jointly to create a more usable and more impactful app for customers to have the 24/7 support of an insurance service.

Standing the Test of Time

The App ultimately brought improved performance that has been enduring since its inception-driving value and building a stronger relationship between 21st and their clients. As for those app users, Shockoe took the task to analyze and manage consumer relations and propose a roadmap for future platform growth and improved features. It was customer feedback that led Shockoe to create a feature for calling roadside assistance from the login screen — a feature hailed in future releases of the application.

“Shockoe’s expert code, QA testing, and industry expertise took the app to a higher level of professionalism. Their project management kept the work humming along with regular meetings and short sprint cycles. Even a critical eye could find nothing wrong with their service.”

– Robert Flanigan, Mobile Program Manager, 21st Century Insurance

21st Century customers now have a convenient way to contact roadside assistance, an efficient claim reporting experience, and a bill pay process as flexible as they are.

Utilized Technologies

Improvements ahead

Shockoe and 21st Century look forward to additional improvements based on customer feedback which could include; facilitating payment features, web service updates to improve recurring payments, improved visibility of transactional history, credit card and check scanning, embedding ID cards within Apple Wallet, and Apple CarPlay voice integration.

The app has proven to be a highly impactful extension of 21st century’s customer-centric business model and reliable way for clients to access their account anytime. Making customers’ lives easier continues to motivate both 21st Century and Shockoe in an ongoing relationship to improve and integrate technology that positions the company as a trusted and leading insurance provider.

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Virginia Credit Union

Mobile and Web | Mobile Banking | Card Management Portal

Winn-Dixie

iOS and Android | Customer Loyalty

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Great, so are we! Let us know what you’re interested in chatting about.

Virginia Credit Union – Mobile Banking App

Bank with ease

Managing your cards on mobile should be easy and convenient. VACU agrees.

Members before money

When it comes to managing personal finances, even the slightest hiccup could mean consumers lose trust in the overall brand. With that in mind, Viginia Credit Union knew that offering new features such as digital card management had to be done in a way that would provide value and increase brand loyalty.

Custom matters

VACU’s existing native mobile app offered limited customization options and made integration of new features very difficult. Despite wanting to provide the most modern experience for its customers, VACU was worried that their customers might perceive these limitations as inaction.

VACU came to Shockoe to determine if it would be possible to integrate new features into their existing app in a way that would offer a seamless customer experience. Specifically, they wanted to build a set of modern credit card management tools that would provide their customers with a secure, flexible, and enjoyable user experience

“They say they’re mobile only and they stick to that. Because of that, they’re very strategically focused, which allows them to do more and stay on the cutting edge. They stay on top of the latest trends.”

– Frank Macrina, Senior VP of Products and Channels

Members can now easily report cards lost or stolen, activate a new card, transfer a balance, turn a card on/off, see statement balances, and track payments and rewards.

Utilized Technologies

More than an app

Shockoe’s design and strategy team conducted a competitive analysis to develop a UX strategy consistent with the brand goals. Shockoe then worked with VACU’s internal team to develop an API strategy, improve development practices, and assess security considerations. These processes set the foundation for the creation of the new credit card portal, allowing the new tools to seamlessly interface with the existing technology stack. Shockoe’s development team used Google’s Angular Javascript framework, which allowed the new card portal to mimic the look of the current app.

Reimagining banking

As a result of our speed and the success of the design, VACU has expanded the scope of our relationship, and we are now in the process of expanding the card portal and proving out the value of an agile workflow to the business. This was just the first of five phases in our partnership with VACU. Our roadmap for the application will create a native experience with added features in the year ahead.

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A.C. Moore

Mobile Scanner | Retail Inventory Management

ONEOK

Titanium iOS | Field Service Management

Passionate about mobile?

Great, so are we! Let us know what you’re interested in chatting about.

Southeastern Grocers – Grocery Store Loyalty Mobile App

Rewards that Winn

Southeastern Grocers aimed to create a rewards system that made customers feel exactly that. Rewarded.

Shopping for change

Southeastern Grocers’ digital rewards system was built on an unstable platform using a third-party vendor. This left customers feeling frustrated rather than fulfilled; Southeastern Grocers knew they needed a transformation of their digital experience.

Goals for success

Together, Shockoe and Southeastern Grocers worked to create a new in-house rewards system. Before setting out on this complex endeavor, the first step was to compile a roadmap that realistically outlined goals and expectations.

This included an audit of current metrics as well as projections for the future. This depth of analysis gave an angle of objectivity to the process that made it possible for everyone involved to know exactly how successful the team’s efforts were.

“We were very impressed with Shockoe. They were one of the bright spots of a successful project…Very professional and able to explain everything and give us good opinions on best practices on lots of different areas.”

– IT Manager, Southeastern Grocers

Winn-Dixie customers now have easy digital access to stores, a personalized couponing experience, and rewards systems that makes shopping more enjoyable than ever. Customer engagement is at an all time high, and satisfaction now eclipses previous frustration among app users.

Utilized Technologies

The proof is in the profit

Pleasing product owners and stakeholders is only one piece of the puzzle. The real measure of success comes once the app makes it into the hands of the consumers it was built for. Equipped with research finding and analytics from the roadmapping process, it was clear just how well the new product performed.

Keeping up with savings

Now that Shockoe has delivered a rewards program that exists entirely in-house under Southeastern Grocers, the team is working to help create a roadmap that will power the future of their digital products and services .

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ONEOK

Titanium iOS | Field Service Management

American Express

iOS and Android | Workplace Productivity

Passionate about mobile?

Great, so are we! Let us know what you’re interested in chatting about.