Setting the Stage

In 2013, one of the nation’s top 10 largest banks had a plan to build Employee Apps to meet employee demand and desire to go mobile. By the end of 2013, the bank had successfully rolled out three apps across 1 business unit, significantly less than originally planned.  At the end of 2013, the bank engaged Shockoe to assist in creating Governance, a Deployment and Security Strategy, as well as engaged us in the development of some of the major apps planned for 2014.  Through the process the business has recognized an opportunity to centralize mobile application management under one program management office to socialize best practices, share resources and integrate certain application functions that cross markets and user groups.

Enterprise Mobility Management Solution

One of the country’s top ten banks was facing the pressure to build and deploy employee facing mobile applications to increase workforce productivity and employee engagement. The organization has a long standing vision of themselves as one of the leading technology focused financial firms and as such wanted to provide employees and partners with alternative methods to access critical data and performed focused tasks. Mobile solutions provide the ideal platform for the Bank to deliver on its mission of providing innovative solutions and technology to improve workforce performance, while drawing in a new generation of tech-savvy employees. Previously the organization was reluctant to deploy internal apps because of data sensitivity, this bank now looked to a comprehensive mobile solution to allow them to manage mobile apps and content on Corporate Owned Devices as well as Employee Devices, primarily iOS, but with a fast growing Android population. The bank’s primary concern was securing and preventing any data loss from through employee apps or devices as a lot of sensitive information would be stored on these, so Shockoe was tasked with evaluating Enterprise Mobility Management (EMM) solutions.

The Solution

What we created

Initially, Shockoe developed one business critical application to demonstrate the value Mobile brings to the enterprise.  By the end of 2016, the bank will have successfully rolled out nearly 70 applications to its employees and business partners.  By creating a center for Mobility, the business was not only able to roll out applications quicker, they were also able to communicate Governance, Security, and Compliance more efficiently and the adherence to these has been higher.

The bank did not have the internal resources to assess the various EMM components required for support. Before selecting Air-Watch, we assessed a number of EMM providers. Several elements were assessed, including the ability to manage specific apps across various areas of the organization as well as the integration with SSO solutions already in.

Technologies

  • Air-Watch Agent
  • Mocana Atlas
  • Google Android SDK
  • Apple iOS SDK
  • Node.JS
  • Active Directory/LDAP
  • SSO Solution

Features

  • Enterprise App Store
  • Secure App Wrapping
  • VPN Tunnel
  • Native E-Mail
  • Federated App Store

Results

Shockoe assessed the global program need, built a sustainable service model that can scale with the business, and built a platform and service model to expedite the cost and time to market for mobile application initiatives.

While Shockoe remains a strategic partner and is currently building new methods to manage mobile and App and Connected Technology requests, the bank has been positioned for long term growth with Mobile, Mobile Security, App Development, and Data/API Management.  Shockoe continues to provide guidance around workflow, budget management, and share communications in order to support new mobile applications and releases.

The Bank employees including executives, managers, associates, and partners already rely on mobile devices to access email, documents, and to expedite communications, but the customer was looking to build custom apps to support their workforce even more. We knew that this business would get a major benefit from using mobile apps to simplify day-to-day tasks. Now the bank counts on AirWatch’s extensible policy deployment options to manage devices and remain compliant without hindering employees’ ability to use their devices and internal apps to the fullest extent.

Case Study PDF

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