An emerging app for warehouse management

For Arrow, a new warehouse app translated to improved employee production, lower overhead, and increased revenue

Outdated tech impedes productivity

Modern electronics require thousands of individual parts — Arrow has them. With warehouses full of electronics components, it was critical for employees and managers to have an easy-to-use modern tool that streamlined the many moving parts of warehouse operations.

Success in mobile

Despite distributing some of the most modern electronics components available, certain operational needs were no longer being met by Arrow’s outdated warehouse management technology. Warehouse operators needed a way to be more nimble while picking, storing, and shipping inventory. Supervisors needed to be able to access inventory information and easily create reports and work orders from anywhere in the warehouse. Both supervisors and operators needed a way to more efficiently communicate with one another while working.

Arrow’s challenge to Shockoe was twofold: First, create a modern, mobile warehouse management app that updates the existing platform and addresses the needs of both warehouse operators and supervisors. Second, provide a growth strategy for the new platform that would meet Arrow’s “five-year out” plan, allowing for flexible integration with new technologies (wearables, AR, IoT).

“The complexity of transferring processes from an old system to a mobile app required us to work side by side with the Arrow team and ensure the delivery of a clean architecture as the base for the new system’s functionality.”

– Lead Developer, Shockoe

Supervisors can now manage inventory and processes away from their desk, allowing them to review reports and make necessary decisions from the warehouse floor. Arrow Connect, a custom-built chat interface, allows supervisors and operators to communicate with one another directly within the WMS.

Utilized Technologies

Proving efficiency

In a limited rollout at their Reno warehouse, Arrow is showing a 4-5% efficiency gain through the use of the new warehouse management system. Apply this to hundreds of employees across warehouses around the globe and that’s an efficiency gain of hundreds of thousands of dollars annually compared to the legacy system.

Research & developement

Arrow and Shockoe have worked together on an R&D project to increase employee productivity by combining the technology of smart glasses with existing process flows.

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