Guiding AMEX
app innovation

We helped American Express book meeting spaces, generate ideas, and created a mobile playbook.

Mobile business-building

American Express is the world’s largest card issuer, a premium network for high-spending card members, a processor of millions of transactions daily, and a partner that provides business-building services to a worldwide merchant base.

AMEX focuses on customer satisfaction, striving to make it easier and more rewarding for consumers and companies to purchase the things they need. Doing that correctly takes a lot of people behind the scenes, and all of the need the right tools to do their job efficiently and effectively.

Innovating productivity

Internal stakeholders at American Express were requesting a large number of custom productivity apps, resulting in a significant production backlog. The AMEX End-user Computing & Mobility Team needed a strategic plan to meet existing app demand while properly planning for the production of future apps using new technologies (voice, connected devices, etc.).

Identify, design, and communicate

Shockoe worked with American Express to pinpoint the processes that would improve mobile delivery across the organization. These included:

• Creating a comprehensive mobile playbook to consolidate and communication standards, procedures, and best practices
• Building an app roadmap for critical apps required by the business
• Creating an Idea Generator app to spur innovation

“In Blue Work Space, we had the unique challenge of allowing users to book meeting rooms on the other side of the world in different time zones. This took the QA process to a whole different level, but the results were worth it.”

– Lead Developer, Shockoe

Our initial engagement with American Express was so successful that it spurred two additional projects, resulting in two unique apps that are reportedly, the most used apps within their organization.

Utilized Technologies

Assess, define, deliver

Shockoe conducted a current state mobile assessment, scrutinizing the existing level of mobile maturity and reviewed current standards and practices. Shockoe identified key areas to target for improvement and determined how best to communicate the result throughout the organization.

With this in place, Shockoe defined resources, budget, and timeline for the following governance initiatives: Mobile Advisory Council, Mobile Capability Center (MCC or center of excellence), resource plans, standards and processes for project initiation, technologies, design/dev/test practices, compliance, security, and support.

When we make apps we MEAN it

Shockoe’s engineering team leveraged the MEAN stack using modern platforms such as Angular 2 and Node JS. Shockoe also built the API that connects the new system to American Express’ existing database, allowing seamless integration with legacy back-end systems. Once the new app and system was built and tested, Shockoe provided guidance on deployment and mobile device management strategy.

When we make apps we MEAN it

Shockoe’s engineering team leveraged the MEAN stack using modern platforms such as Angular 2 and Node JS. Shockoe also built the API that connects the new system to American Express’ existing database, allowing seamless integration with legacy back-end systems. Once the new app and system was built and tested, Shockoe provided guidance on deployment and mobile device management strategy.

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