Shockoe Floors

Shockoe Floors

Your solution for flooring and beyond.

Taking the guesswork out of home renovation

Making a major home renovation decision is stressful when you can’t visualize the final outcome or tell what the price tag will be, often causing customers to hold off on making a decision.

Too many steps that took too much time

Shockoe knew there must be an innovative way to help customers visualize and financially plan for a remodel in one easy to use and engaging mobile app.

By pinpointing that the pain point for many homeowners was the lack of being able to see what products were available, how they looked in their home and then knowing how much to order, we were able to break down a clear customer journey. Previously these key conversion points were a hard sell, drawing out the process and potentially costing consumers time & money as they ordered samples or were unsure of next steps.

Bringing it home

By creating a mobile app centered around an AR feature we could eliminate that back-and-forth process. Showing homeowners what a high-resolution rendering of the flooring they selected looked like, they could feel confident in their purchase. This includes smooth onboarding hints, room scanning, switching between favorite products, and sharing photos on social media to elicit input from friends and family.

The AR measurement tool makes the task of measuring a room and calculating the amount of material needed easy and fool-proof. This tool also allows customers to subtract areas and save measurements by room. This powerful feature means users no longer have to fret about ordering too little, going over budget or dealing with the hassle of returning the unused product.

Whether customers want a final opinion or purchase in-store, they are able to review orders simply using a scannable QR code that brings up a customer’s order details. Alternatively, orders can be placed with confidence and ease directly in-app and shipped to a customer’s home.

“We are venerated to develop a practical app using AR Kit to provide innovative utility for the user. We were able to produce a quick proof of concept, and iterate the tool to its high functioning state today.”

– Justin Boswell, Shockoe Developer

It was this due diligence that ultimately resulted in a streamlined utility application that now serves installers on the field with a better tool and supply chain managers with better oversight

Utilized Technologies

A powerful tool for home improvement

Being able to bring a potentially overwhelming process in line, a creating a clear road map for making decisions into the palm of customers hands means higher brands loyalty & the potencial for higher revenue whit repeat purchases and easy referrals

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Arrow Electronics

Android | Socket Scanner | Warehouse

Management Apps and Systems

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Titanium iOS | Virtual Music Tudor

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T-Mobile 2019-02-05

An app to learn on the go

When fast changing inventory began bogging down sales at T-mobile, Shockoe helped gamify the learning experience.

Enabling a sales force

Representing one of the nation’s largest cellular telephone providers, T-Mobile sales associates faced a challenge in the era when flip phones gave way to a vast new assortment of mobile devices. T-Mobile needed to boost its employees’ command of this broadening field of products and their unprecedented range of capabilities.

Training technology from the ground up

The international telecommunications company sought a mobile training tool that would help sales associates sharpen their knowledge of device features while interacting with customers on the sales floor. With this goal in mind, T-Mobile partnered with Shockoe.

Because the fundamental objective of this project was to enhance knowledge among employees, Shockoe developers proposed the design of an application that would introduce the motivating element of friendly competition into the learning process.

With an extendable platform that integrated with T-Mobile’s Learning Management System, the Shockoe team created a game that would impart relevant knowledge. The back-end system, which the team built in node.js, would facilitate management of the application through a web-based Content Management System.

Tools to enable growth

Employees could use the tool to familiarize themselves with products, test their learning progress, and measure their scores against their colleagues’ scores. The back-end system would allow managers to track their employees’ scores and to update information.

“With the Shockoe team, it was extremely open and organized. They knew what they needed to get done and by when. They knew what they needed from us and what we needed to learn. They were very structured but they were so incredibly flexible.”

– Gary R., Curriculum Manager, T-Mobile –

T-Mobile’s partnership with Shockoe produced an application that sales associates could keep at their sides while engaging or waiting on customers. Replacing paper manuals and an older learning system that isolated employees while they studied, the new mobile tool offered staff an interactive training experience on the very sales floor they were representing.

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iOS | Mobile Sales

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iOS | Mobile Sales

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American Woodmark

QA with AR

A top-producing cabinet manufacturer needed a better way to ensure quality. AR could finally provide it.

Measurable improvement with AR

Given the untested nature of the augmented reality in the space, Shockoe began the relationship with a deep strategic dive to understand the business processes and core systems already in place. Both teams worked jointly to establish objectives and performance metrics to be addressed by a mobile-enabled AR application. The evolving and nascent project was made even more challenging by the inherent issues of AR Kit, a first generation SDK at the time.

Enhancing QA

In order to assess defects in the manufacturing process including chips, dents, scratches, woodgrain issues, sap pockets, or improper staining, existing procedures required installers to carry a stack of labeled transparencies to document the defect. The cumbersome nature of this process, as well as the version control of these sheets, made AR an enticing solution for both the manufacturer, as well as the installer.

AR now grants installers on the field greater precision and efficiency in assessing ‘out of spec’ defects. By using the native benefit of a mobile camera with the augmented layer of capturing measurements and making annotations, installers could relay information back to the manufacturer and capture data to help improve production, assembly, transportation, and installation processes.

Pioneering a tool

The design and development process was iterative as a result of the challenges of pushing the limits of a new and powerful technology. Shockoe worked diligently with the client to fully understand product lines, materials, and the array of possible defects. The team left no stone unturned and spent time on the field shadowing installers to get a better sense of how the app would be used and ensure it would drive the desired behavior and operational outcome.

“We are venerated to develop a practical app using AR Kit to provide innovative utility for the user. We were able to produce a quick proof of concept, and iterate the tool to its high functioning state today.”

– Justin Boswell, Shockoe Developer –

It was this due diligence that ultimately resulted in a streamlined utility application that now serves installers on the field with a better tool and supply chain managers with better oversight.

Utilized Technologies

Success takes more than AR

Shockoe continues to work with the client to advise on strategic initiatives that support the implementation of AR into management processes. Shockoe has taken the role of advisor to better prepare the company for embracing emerging technologies — from backend consulting to mobile strategy, the success of implementing a cutting-edge technology for this company will continue to rely on a well structured digital strategy with mobility at the forefront.

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Android | Socket Scanner | Warehouse Management Apps and Systems

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Titanium iOS | Virtual Music Tudor

Passionate about mobile?

Great, so are we! Let us know what you’re interested in chatting about.

Smartbox

Planning for mobile

For Smartbox, a roadmap with a vision for mobile has evolved into a technology-focused moving and storage operation.

Setting the stage

Smartbox enables families and individuals to store their possessions in their signature climate-protected containers, have them picked-up and then delivered to their new destination. Shockoe has worked with the company to improve their services including tracking and logistics to facilitate employee workflow and providing a better overall online experience for customers.

Shockoe’s initial work with Smartbox involved extensive backend API development to establish the systems that the company relied upon. For the last ten years, Smartbox and Shockoe have taken strides towards implementing new technology that ultimately will someday support an integrated mobile solution for a highly technical, fast-moving and real-time information-driven business.

The SIRVA integration

In 2016, SIRVA, a leading global moving and relocation service provider with headquarters in Illinois, purchased Smartbox. The acquisition of Smartbox handed control of key business systems to SIRVA. One of the features proposed by SIRVA & Shockoe after the acquisition was to give truck drivers and employees the ability to sign, scan, track and deliver boxes using barcode scanning and, in the longer term, mobile technology.

Before any move to mobile tech would be possible, Shockoe and SIRVA believed that a thoughtful, methodical analysis of business processes and IT infrastructure would be in the best interests of the company. They began by implementing features such as a new API connecting Smartbox and SIRVA’s systems. Shockoe helped facilitate the integration that ultimately would contribute to a new custom ERP ecosystem, and additionally aided in laying the groundwork for a route optimization and container exchange system.

The mobile value prop

For customers, a valuable mobile component of the SIRVA experience would involve tracking notifications to alert them when a box would arrive and be delivered to its final destination. Coupled with the new box scanning technology, customers would know in real time the status of their delivery, and the drivers would better be able to serve them by knowing when and how to deliver an individual order.

As an international company, SIRVA’s network is vast. For employees, greater accountability could be achieved by knowing precisely where and when the boxes would be delivered across the network. In the future, transfers of boxes between franchises could be augmented by mobile tracking.

Utilized Technologies

Great apps require more than just mobile

Before considering a mobile implementation, Shockoe and SIRVA expressed a deep commitment to integrating Smartbox and SIRVA into a proper all-encompassing infrastructure. The project illustrates the importance of a thoughtful technology roadmap and how a calculated implementation can mean a more impactful mobile strategy that can last for years to come.

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iOS and Android | Titanium | Field Service Management

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Titanium iOS | Field Service Managment

Passionate about mobile?

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Next generation banking

Next generation
banking

A thriving financial institution recognized that its vast and tech-savvy workforce was ready for an internal mobile revolution.

Primed for change

The organization had a renowned culture of technological innovation, but its mobile capabilities had yet to evolve fully.

Aware of its employees’ increasing reliance on laptops, tablets, and phones, the bank enlisted Shockoe’s expertise to develop a robust mobile strategy. A successful approach to this transition would require skillful assessment of the organization’s IT infrastructure and thoughtful guidance on the path toward Enterprise Mobility

Spur-of-the-moment work sessions

Shockoe embarked on an initial project that reflected the client’s institutional spirit of spontaneous collaboration. The bank sought a tool that employees could access on their mobile devices to organize small, impromptu gatherings in a dynamic and expansive environment.

In response to this request, Shockoe designed Android and iOS versions of a Huddle App that would enable users to quickly locate and reserve conference rooms. The middleware integrated with the bank’s Meeting Planner to allow users to find any available rooms, view the capacity of each room, and track spaces that had been booked through the Huddle App.

Guiding a mobile transformation

Beyond providing employees with a helpful tool, the project revealed insights that would help shape Shockoe’s efforts in shepherding the bank’s mobile enablement process. Preparing IT teams to manage mobile technology, addressing middleware and IT architecture, and advising on data exposure were among Shockoe’s roles in this transition.

In two-day workshops, called HotHouses, bank employees convened to examine the function of mobile teams and to explore new mobile possibilities. These sessions spawned the Envision program, an initiative to help prioritize and rate the organization’s abundant requests for internal mobile applications including:

A reserve-your-seat tool gave employees the ability to book seats on the company shuttle and facilitated drivers’ management of passenger volume.

A risk-assessment application helped teams gauge the security implications and requirements of a proposed tech project.

A travel and expense tracker offered a convenient way to record business-related costs on the go.

Utilized Technologies

Organizational mobile maturity

With thoughtful planning and the guidance of the Shockoe team, the client reached its goal of cultivating a solid Mobile Enterprise program. It established a well-trained mobile team, created an application roadmap, and built a portfolio of mobile technologies for workplace management and productivity.

The result was both an innovative suite of tools to aid the efforts of a workplace in motion and an infrastructure that could support the organization’s efforts to unite via mobile.

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Mobile and Web | Mobile Banking | Card Management Portal

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iOS and Android | Customer Loyalty

Passionate about mobile?

Great, so are we! Let us know what you’re interested in chatting about.

UVA Health System

Keeping doctors
connected

Shockoe worked to put the power of hospital operation information into the hands of doctors.

Supporting a 24/7 operation

Keeping a staff of doctors and nurses informed about patient cases and treatment courses had always been daunting. To keep pace with the breakneck speed of hospital life, the UVA Health System needed a mobile solution that would bring their communications system into the 21st century.

It was with this objective in mind that Shockoe worked with UVA to improve communication between hospital staff and administrators, and gave doctors access to critical hospital operation information, shared news, and publications.

Steps towards mobile medicine

For years, medical personnel had to be present on the UVA campus, or attempt a cumbersome remote log-in process to gain access to critical hospital information. To bypass this process and put the power of the mobile to work, Shockoe and UVA planned for the creation of a mobile app for the exclusive use of doctors and medical personnel.

To get a better sense of daily life in and around the hospital system, the team spent several weeks within the facilities of the UVA Health System interviewing doctors, nurses, and administrators. From the information gathered, Shockoe was able to piece together a ‘needs assessment’ to capture what information was most valuable to medical personnel.

Two immediate needs surfaced

Information needed to be readily accessible and regularly updated so that medical team member could be quickly informed of critical and timely information.

Communication between departments needed to be improved as a way to cut through the red tape preventing doctors from collaborating across departments.

“There was an extra need to handle this process with care. We sometimes joke that in our work no one’s life hangs in the balance. In this case, it very well could. We had to make sure that we got it right.”

– Shockoe Team Member

The team at Shockoe moved quickly to create a new app over the course of just a few months. The app’s home screen needed to provide a one-stop shop for delivering a proper and up-to-date ‘snapshot’ of hospital life to doctors and nurses. From there, a deeper dive into the hospital’s ecosystem would be only a few finger swipes away.

Utilized Technologies

Moving forward with mobile medicine

Today, thanks to the implementation of Shockoe’s new communication app for UVA, patient data is updated overnight rather than on a weekly basis. This has allowed doctors to be more informed and productive caregivers – by freeing them to act more swiftly, decisively and with greater insight.

A future goal for Shockoe will be to provide even more real-time data on patient health. Upgrades such as role-based logins and push notifications as a way of reaching doctors in cases of an emergency are on the shortlist of future endeavors.

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iOS | Mobile Sales

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iOS and Android | Titanium | Field Service Management

Passionate about mobile?

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Nissan – Dealership Experience Mobile App

A new dealership
experience

Shockoe helped move the car dealership experience out of the back office and into the hands of the customer.

Solving problems

The agency that managed Nissan’s brand in dealerships throughout Canada wanted to offer ready access to an electronic catalog of car models and accessory options. This could be the tool to connect back-office information to sales reps working the floor and ultimately help calculate cost with fewer barriers.

Originally, a Texas-based software firm had produced an application that had proven to be problematic, so the agency approached Shockoe to give a fresh take on the project.

Redesigning to its fullest potential

Having identified bugs and user experience issues in the original software, the Shockoe Mobile team opted to build much of the application anew. The project involved removing bugs and refactoring the layout, and incorporating Material Design into the application’s pop-up window.

“Shockoe provided a great engagement experience. We felt that we were in good hands from the very first phone call. We look forward to working on more projects with Shockoe.”

– Paul, Business Product Owner

The technology implemented by Shockoe was so successful that it was later translated to other Dominion Enterprise companies including ForRent.com, Remax and ERA.

Right tool for the right job

The final product was a sophisticated reference guide, designed for display on tablets, for Nissan sales staff and potential customers alike. It provided dealerships with current information about available models, associated accessories, and costs.

Armed with this sleek tool, Nissan sales staff could provide potential customers with immediate answers to their questions while remaining present with them in the showroom.

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iOS | Mobile Sales

Winn-Dixie

iOS and Android | Customer Loyalty

Passionate about mobile?

Great, so are we! Let us know what you’re interested in chatting about.

Virginia Commonwealth University – Musical Practice App

Harmony between
music & tech

Training tomorrow’s musicians through innovative mobile technology and data-driven feedback.

Beyond learning notes

A faculty member of VCU’s Department of Music envisioned a tool that could help students maintain focus on the critical elements of effective musical study. Sharing her understanding of her students’ needs — and seeking innovative ways to support them — she consulted with Shockoe about the creation of a digital practice companion.

Empowering practice through technology

The client approached Shockoe with specific features that the ideal tool would offer. These included a metronome, tuner tools, mental practice aid, and a journal.

But as the Shockoe team conducted its initial discovery process to explore this idea, a dynamic working relationship with the client took root. The ultimate scope of the project began taking clearer shape through extensive conversations. The tool would provide students a way to capture qualitative and quantitative information that would help them measure their progress, target areas for improvement, and provide a means of reducing physical strain and injury.

“The app is now being considered for a public marketplace launch on the heels of its success in the research study. Shockoe features a collaborative and detail-oriented team. They took ownership of the project and strived to make it unique.”

– Virginia Commonwealth University, Associate Professor

The virtual study companion that ultimately emerged was a resounding success among the students who used it, some of whom indicated that they wouldn’t want to study without it.

One of the more elegant features, an enhanced mirror, included custom video recording management, custom playback tools, and a video annotation function to enable students to capture videos of their sessions and save the last 30 seconds by tapping the screen.

Utilized Technologies

Musical growth in data

In addition to its metronome, tuner, and drone tool, the application offered students both quantitative and qualitative based guidance toward a heightened awareness of their training habits and progress. Using this application, they could keep journals of their practice experience, reinforce their personal goals for each session, reflect on their undertaking of mental practice, and track their own performance metrics.

A virtual music tutor

Using this innovative music tutor, students had access to the guidance and wisdom of their instructor while taking ownership of their personal self-assessment. The result was an experience of musical training that encouraged students to be fully present in their practice sessions.

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Virginia Credit Union

Mobile and Web | Mobile Banking | Card Management Portal

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iOS and Android | Brand Loyalty

Passionate about mobile?

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Dominion Enterprises – Simply Smarter Home Search App

Simply smarter
home search

In a fast-paced real estate market, Homes.com needed a better way to help users find their next home

A saturated market

Dominion Enterprises owns and operates some of the largest names in web-based automotive and real estate. By 2013, real estate competitors including Zillow and Trulia had already cornered a good part of the market through mobile. With a proposition to deliver Homes.com as a go-to-market app that could be deployed fast enough to stay apace with the brevity of innovation, Shockoe entered the fray hoping to reposition the well-known brand to be a major competitor.

Outpacing the competition

Apartment and home searches require robust filters to deliver the information clients seek; this includes price, location, as well as a wide range of amenities. Homes.com also aimed to provide users with local real estate market reports as well as listings of local agents to help ensure their home and apartment search was the best available.

In 2013, the cross-platform solution of choice to hit the ambitious deadline was Appcelerator’s Titanium. Embracing this development framework allowed Shockoe to develop faster, iterate more easily, and deploy a fully functional app within the ambitious four-month deadline. This put Homes.com on the app store as one of the top competing options in the real estate space.

“People don’t download your app if you have 2-star ratings. Since implementing the Appcelerator Platform, we’ve hopped up in the ratings and have been a featured app in the top 15 of the Lifestyle category.”

– Dan Gaertner, VP of Technology, Homes media

The technology implemented by Shockoe was so successful that it was later translated to other Dominion Enterprise companies including ForRent.com, Remax and ERA.

Utilized Technologies

Moving the needle with innovative methods

The success of the project was fueled by an agile approach to development alongside a communicative client. From the get-go, Homes.com aimed to ease the process of real estate transactions by facilitating communication and information sharing between real estate agents and buyers. Additionally, Shockoe worked to deploy an analytics mechanism to keep a watchful eye on usage, generate insights and provide quick resolution of user problems, guide functional upgrades, and stay competitive in a fast-maturing market.

Data drives the future

Shockoe was able to use a cross-platform framework to deliver the app Homes.com needed to stay competitive. Moving forward, Shockoe and Homes.com worked together to iterate and deploy several more versions and improve the user experience over the course of the year ahead.

Forrester would go on to write a case study on Homes.com’s application and the success of cross-platform systems for fast turn-around projects. In true Shockoe fashion, what many other shops would have viewed as impossible was the challenge that pushed Shockoe to use the latest emerging technology to deliver business success.

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iOS and Android | Brand Loyalty

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