---
title: "Pet Paradise: Pet Care Booking App | Shockoe"
description: "How Shockoe rebuilt the Pet Paradise booking experience: one app and website for boarding, grooming, day camp, and vet care across 50+ U.S. locations."
canonical: "https://shockoe.com/our-work/pet-paradise/"
---

# Pet Care Booking App

> How Shockoe rebuilt the Pet Paradise booking experience: one app and website for boarding, grooming, day camp, and vet care across 50+ U.S. locations.

[← All case studies](https://shockoe.com/our-work/)

Pet Paradise

Client

*Pet Paradise*

Sector

Pet Hospitality

What we did

Product strategy, design, iOS and Android apps, website, integrations

*A phone showing the Pet Paradise app reservation screen beside a curly-coated dog on a blue background.*

## Less hassle, more play time.

### The challenge

Pet Paradise's previous booking system was confusing for owners and drove up call volume across 50+ U.S. locations. Owners needed a simple way to book a stay, and the team needed fewer reservation calls.

### The build

A mobile app and website rebuilt around the pet owner. Owners save pet profiles, then book boarding, grooming, day camp, and vet care in one place, guided step by step. They can check in on their pet through in-facility cameras and daily updates. The website matches the app, so booking feels the same on any screen.

## The result

Booking calls dropped by 30%, add-on services grew by 12%, and nearly half of all bookings now come through the online or mobile booking experience. The app drew 40,000+ downloads, with 800+ people opening it every day on average. Shockoe continues to support and extend the platform.

* 30% Reduction in booking calls
* 12% Increase in add-on services
* 40,000+ App downloads
* 800+ Average daily active users

## Project images

* *The Pet Paradise app home screen with New Reservation and Vet Appointment buttons.*
* *The boarding reservation screen asking which type of boarding to book.*
* *The Pet Paradise website booking page, shown on a laptop.*
* *The boarding rate calendar in the app, with dates and pricing tiers.*
* *The loyalty screen showing a points balance and member perks.*
* *A payment screen in the app with a balance and payment options.*

## Questions about this project

### What did Shockoe build for Pet Paradise?

A mobile app and a matching website that let owners save pet profiles and book boarding, grooming, day camp, and vet care in one place, guided step by step, across 50+ U.S. locations.

### Did the app reduce phone calls?

Yes. Booking calls dropped by 30%, and nearly half of all Pet Paradise bookings now come through the online or mobile booking experience.

### Does the Pet Paradise website match the app?

Yes. Shockoe rebuilt the website to match the app, so booking works the same way on a phone or a computer.

### Which services can owners book?

Boarding, grooming, day camp, and vet care, all from one place. Saved pet profiles make each new booking faster.

### Is Shockoe still working with Pet Paradise?

Yes. Shockoe continues to support and extend the platform.

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## Related insights on Hospitality

[All Hospitality insights](https://shockoe.com/insights/category/hospitality/)

### The real cost of a disconnected booking engine

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[Read](https://shockoe.com/insights/real-cost-disconnected-booking-engine/) 3 min read

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[Read](https://shockoe.com/insights/why-guests-abandon-booking-engine/) 4 min read

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Source: https://shockoe.com/our-work/pet-paradise/