--- title: "Our Work: Exceptional Digital Experiences | Shockoe" description: "Case studies in hospitality, sports, grocery and retail, and enterprise: mobile and web products connected to the systems behind them." canonical: "https://shockoe.com/our-work/" --- # Exceptional experiences. Proven at scale . > Case studies in hospitality, sports, grocery and retail, and enterprise: mobile and web products connected to the systems behind them. Our Work Every project here began with a real business problem and became a mobile or web product connected to the systems behind it. Each one runs on our Digital Experience Framework (DXF). Hospitality & Heritage Destinations ## Tradition, modernized. Golf Industry Spotlight ### The Home of Golf App St Andrews Links The challenge A brand built on prestige needed a mobile experience as elegant as the Old Course, without disturbing the systems behind it. The build The Home of Golf app: tee times, ballot, digital tickets, GPS yardages and venues, connected to the tee sheet and ticketing. The result 9,500+ downloads, 1,600+ accounts and 40,000+ GPS guide interactions. [View Case Study →](https://shockoe.com/our-work/st-andrews-links) Casinos & Resorts ### Guest App and Website Foxwoods Resort Casino The challenge Guests wanted one place to plan, book and play, and the team wanted to keep it fresh without waiting on an app release. The build A website and mobile app for the whole stay: rewards, offers, hotel and dining reservations and entertainment in one place. The result 70,000+ app downloads, with 2,000+ people opening it every day on average. [View Case Study →](https://shockoe.com/our-work/foxwoods-resort-casino) Pet Hospitality ### Pet Care Booking App Pet Paradise The challenge A confusing booking system drove up call volume across 50+ locations. Owners needed a simple way to book a stay. The build An app and website built around the pet owner: save pet profiles, then book boarding, grooming, day camp and vet care. The result Booking calls dropped 30%, add-on services grew 12%, and nearly half of bookings now come through online or mobile. [View Case Study →](https://shockoe.com/our-work/pet-paradise) Tourism ### Poe Museum AR Richmond Region Tourism The challenge Bring visitors and locals to the Poe Museum and the region with content that is respectful yet current. The goal was visits. The build An augmented reality Edgar Allan Poe who shares his story, recites lines from The Raven and leads a self-guided regional tour. The result Launched for the Halloween season and drew local press coverage, linking the museum to the wider region, on site and anywhere. [View Case Study →](https://shockoe.com/our-work/richmond-region-tourism) Sports, Entertainment & Experiential Venues ## Live audiences, raised stakes. Sports Industry Spotlight ### Fan App with Live Scoring PGA TOUR The challenge A global fanbase expected more from the app: scores were slow, it crashed often, and key features were hard to find. The build A rebuilt fan app: highlights and video, 3D shot tracing with TOURCast, near real-time scores, geofenced concessions and tickets. The result Live event engagement up 50% year over year, with 900,000+ fans using the app on event weekends. [View Case Study →](https://shockoe.com/our-work/pga-tour) Sports ### Fighter Travel and Logistics App UFC The challenge Visas, passports and travel details for fighters and teams in every city were collected by hand, adding staff work and friction. The build A mobile app with a documentation checklist, itineraries, in-app messaging, and delegated access for coaches and managers. The result Less manual work for staff, live visibility into each fighter's readiness, and less last-minute coordination. [View Case Study →](https://shockoe.com/our-work/ufc) Sports ### Blueberry Catch Challenge D.C. United The challenge Give fans something to do during breaks in play, and give a premier sponsor a reason to draw them to the concessions. The build Blueberry Catch, a mobile web AR game: scan a QR code, catch falling blueberries with your mouth, win a concessions coupon. The result A playable, shareable activation that launched during the home season, with a coupon that sent fans to the concessions. [View Case Study →](https://shockoe.com/our-work/dc-united) Events & Media ### Event Attendee App Brand Innovators The challenge As events and crowds grew, printed programs and the website left staff answering the same questions on site. The build A mobile app where attendees build their own schedule, browse speakers and ask an AI chat about each event. The result Time to market came down 40%, and attendees get a personal plan for each of the 400+ events. [View Case Study →](https://shockoe.com/our-work/brand-innovators) Digital Commerce & Enterprise ## Built for the systems that run the business. Manufacturing Industry Spotlight ### Optical Character Recognition Dow The challenge Charging checks were paper-based and needed more than one operator. Dow needed a safer tool that reduced errors. The build A tablet app using computer vision and OCR to validate charge locations and scan labels, with offline use and audit logs. The result Designed to deliver fewer charge errors, better safety and quality, no paper processes, and a tool that scales across sites. [View Case Study →](https://shockoe.com/our-work/dow) Financial Services ### Embedded Mobile Teams A Leading Financial Services Company The challenge A leading financial services company needed to keep shipping native mobile work without building a new internal team each time. The build Embedded Shockoe teams inside the client's own process: native iOS and Android, QA automation and backend integration. The result A partnership that is still active, with teams added as each new initiative began. [View Case Study →](https://shockoe.com/our-work/leading-financial-services-company) Logistics ### Scheduling Optimization Tool SmartBox The challenge Franchises booked by phone with no view of capacity, so they were overbooked or ran out of equipment, and customers went unserved. The build An enhanced scheduling web app: capacity limits per day and appointment type, plus text and email alerts for new or moved bookings. The result Confident scheduling of moving and storage boxes without the risk of overbooking, and less rework for employees. [View Case Study →](https://shockoe.com/our-work/smartbox) Logistics ### Driver and Carrier Apps A Leading Transportation & Logistics Company The challenge Third-party mobile technology was hard to customize and full of features drivers did not need. The build Native iOS and Android apps for drivers, carriers and shippers, built from one codebase with offline sync. The result Designed to give each role a clearer, real-time view of loads, with further work since across HR, marketing and IT. [View Case Study →](https://shockoe.com/our-work/leading-transportation-logistics-company) Logistics ### Careers Website Redesign A Leading Transportation & Logistics Company The challenge The careers site felt outdated and hard to navigate, which made it hard to compete for top talent. The build Research, personas, tested prototypes and responsive designs, with accessibility guidelines and annotated documentation. The result Designed to surface relevant content faster and move more students, veterans and diverse candidates toward an application. [View Case Study →](https://shockoe.com/our-work/leading-transportation-logistics-careers-site) Logistics ### CORE and APEX Warehouse Apps Arrow Electronics The challenge Warehouse floors have no tolerance for downtime. Operators and leads needed tools built for how they pick, count and move stock. The build Two Android tablet apps: CORE for operators and APEX for leads, tied to the warehouse system and handheld scanners, offline-ready. The result A 4%+ efficiency gain, with better order accuracy and fewer support calls, now running across all distribution centers. [View Case Study →](https://shockoe.com/our-work/arrow-electronics) Healthcare ### Organ Tracking Solution United Network for Organ Sharing The challenge Organs in transit are time-limited, and reroutes and delays were hard to track in real time for the team and its partners. The build A web tracking tool with a map view for partners and a detailed list with export for the UNOS team, showing real-time status. The result When an organ is delayed or rerouted, every stakeholder can see it and respond appropriately. [View Case Study →](https://shockoe.com/our-work/unos-organ-tracking) Healthcare ### AR Organ Scanning United Network for Organ Sharing The challenge Organ evaluation before transplant relied on manual tools, so measurements varied and scans were hard to share. The build An augmented reality tool that scans, measures and annotates organs, with a web viewer and 3D reconstruction. The result Designed to standardize measurements and let teams evaluate organs together through shared scans. [View Case Study →](https://shockoe.com/our-work/unos-ar-organ-scanning) Homebuilding ### Clipboard NVR The challenge Quality assurance ran on photos, scattered notes and project managers as go-betweens, and reports took longer than inspections. The build Clipboard, an offline QA app: capture issues with photos, assign them to vendors with due dates, and track quality trends. The result Teams work from structured data, issues have an owner and a due date, and trends help catch problems before the homebuyer. [View Case Study →](https://shockoe.com/our-work/nvr-clipboard) Homebuilding ### Schedule Pro NVR The challenge Hundreds of vendors and supervisors had to stay on one schedule, and moving one phase meant working out the knock-on effects by hand. The build Schedule Pro, an offline scheduling app: move a phase and see its effect on the lot, with notes, drawings and checklists in each task. The result Managers reschedule in seconds and spot delays before they happen, and drawings and reports open in seconds. [View Case Study →](https://shockoe.com/our-work/schedulepro-nvr) Financial Services ### Employee Shuttle Booking A Leading Financial Services Company The challenge Booking, boarding and operations were hard to manage, and buses ran near empty on quiet days and full on busy ones. The build Three connected tools: a rider app with QR e-tickets, an on-bus check-in kiosk, and an operations dashboard. The result Fewer low-capacity shuttles, extra buses on busy days, and confirmation that employees arrived and are accounted for. [View Case Study →](https://shockoe.com/our-work/leading-financial-services-employee-shuttle-booking) Financial Services ### Meeting Room Booking A Leading Financial Services Company The challenge Employees hunted for a free room, rebooked when plans changed, and attendees were not told when a meeting moved. The build A mobile app to find rooms by campus, building and capacity, book, share, reschedule, and get alerts when a meeting changes. The result Built to cut the time spent finding a room and reduce double bookings, with attendees kept informed of changes. [View Case Study →](https://shockoe.com/our-work/leading-financial-services-meeting-room-booking) Financial Services ### Expense Approval A Leading Financial Services Company The challenge Managers had to approve expense reports at a desk, so reports waited and reimbursements slowed. The build A manager app for iPhone, iPad and Android: review receipts and line items, approve in one tap, or send back with a reason. The result Designed to let managers clear approvals between meetings, so reimbursements move faster and fewer reports stall. [View Case Study →](https://shockoe.com/our-work/leading-financial-services-expense-approval) Energy & Utilities ### Work Observation System Dominion Energy The challenge Field teams log safety observations on site, often offline, using a dense desktop form that was slow and hard to report on. The build An offline-capable progressive web app with guided observation cards, approval workflows, alerts and an admin portal. The result Supports 4,500+ users, with observations captured on site and flowing into reporting without being entered twice. [View Case Study →](https://shockoe.com/our-work/dominion-energy-wobs) Consumer Goods ### Innovation Lab Visitor Analytics Altria The challenge Understand how visitors move through the lab and where they spend time, without recording who they are or sending video out. The build 14 ceiling cameras on a closed-circuit network, with facial blur, heat maps and dwell time on a private dashboard. The result Shows which areas draw visitors and how long they stay, so the team can evaluate demos and layouts. Faces are blurred. [View Case Study →](https://shockoe.com/our-work/altria-innovation-lab-analytics) Consumer Goods ### Interactive Brand Wall Altria The challenge Greet Innovation Lab visitors with something to touch and remember, a physical piece that makes the brand interactive. The build A 25-panel smart light wall in the shape of the Altria mark that plays a video when touched, with a how-to guide for new content. The result A branded centerpiece that invites visitors in and gives the team a simple way to show its own videos. [View Case Study →](https://shockoe.com/our-work/altria-interactive-brand-wall) Consumer, Retail & Digital Catalyst Engagements ## Everyday apps, from first assessment to launch. Grocery & Retail Industry Spotlight ### Grocery Ordering and Savings App Publix The challenge Shoppers could build a list in the app but had no way to submit it for purchase, leaving some paths stuck. The build Native iOS and Android apps with a clear shopping journey: pickup and delivery, digital coupons, a wallet and catering add-ons. The result 8 million+ people use the app, rated 4.8 stars or higher on both the iOS and Android app stores. [View Case Study →](https://shockoe.com/our-work/publix) Hearth Retail ### AR Fireplace Visualizer Anderson's Masonry Hearth & Home The challenge Customers couldn't picture a fireplace in their own room, and staff relied on printed material that could misrepresent a product. The build An iPad AR app that places true-to-scale 3D fireplace models in the customer's room, with a catalog and a saved visit summary. The result Buyers see exactly how a fireplace fits their space, and staff can show the full product line quickly. [View Case Study →](https://shockoe.com/our-work/andersons-masonry-hearth-home) Wellness ### Mobile DTC Experience Assessment Olly The challenge Olly had little insight into product use after purchase, and no smooth way to bring in-store buyers into its digital experience. The build A UX and UI assessment: customer journey mapping and a five-part roadmap of tracking, subscriptions, rewards, onboarding and scan codes. The result Designed to improve retention through personalization and a wellness diary, and to draw offline buyers in with scan-based features. [View Case Study →](https://shockoe.com/our-work/olly) Nonprofit ### MyWWP Wounded Warrior Project The challenge MyWWP serves 200,000+ people, but it was unclear which metrics to track, data was spread across tools, and benchmarks were undefined. The build Analytics consulting: a measurement plan with custom events, dashboards for adoption and retention, and App Store optimization. The result Defined adoption targets and gave marketing, product and operations shared dashboards to track return use and engagement. [View Case Study →](https://shockoe.com/our-work/wounded-warrior-project) Media ### Hot 97 and WBLS Apps Hot 97 (MediaCo) The challenge Hot 97 wanted listeners in an app it owns, as live as the broadcast, and the same for sister station WBLS. The build Native iOS and Android apps for both stations from one codebase: live radio, video, contests and instant chat alerts from DJs. The result Designed to bring listeners into the show as it happens, with a goal of a 20% increase in live DJ and listener engagement. [View Case Study →](https://shockoe.com/our-work/hot-97) Home Services ### UX/UI Assessment and Codebase Review TryMyPro The challenge The app was slow to ship and hard to use, and the team needed to know why before investing further. The build Two Digital Catalyst projects: a UX and UI assessment and a codebase review, ending in a design system proposal and an MVP roadmap. The result A design system proposal with an accessible palette, and a clear plan for which code to keep and which to upgrade. [View Case Study →](https://shockoe.com/our-work/trymypro) Grocery & Retail ### In-Store Kiosk Hy-Vee The challenge Less common items took real time to track down in store, and in-store shoppers needed the speed of an online search bar. The build A flagship store kiosk: search by text, voice or barcode, see price and aisle, and follow an interactive map to the item. The result About 80% of sessions used search and about 45% of searches opened the store map, in the flagship store. [View Case Study →](https://shockoe.com/our-work/hy-vee-kiosk-app) Grocery & Retail ### HSTV Mobile and Web Apps Hy-Vee The challenge More than 80% of viewers watched one show and left, so repeat engagement was low. Hy-Vee wanted HSTV in customers' daily lives. The build iOS, Android and web apps built around discovery, curation and anticipation, with recommendations, cast to TV and Shop the Show. The result A mobile-first, shoppable network designed to turn one-time viewers into regulars, and to position Hy-Vee as a lifestyle brand. [View Case Study →](https://shockoe.com/our-work/hy-vee-hstv) Grocery & Retail ### Fast & Fresh Mobile App Hy-Vee The challenge Busy families wanted food fast without giving up freshness, in one place for ordering, fuel prices and rewards across 160+ stores. The build A unified iOS and Android app: order ahead for pickup with live tracking, compare fuel prices, and use rewards and deals. The result A one-stop digital hub for busy families, with deals shown by time of day and shopping habits to raise engagement. [View Case Study →](https://shockoe.com/our-work/hy-vee-fast-fresh) Agriculture ### Dairy Herd Mobile App Lactanet The challenge The mobile app was on an aging platform, and farmers and advisors needed a faster way to read herd data from the barn or the road. The build A rebuilt iOS and Android app in English and French: herd and cow profiles, milk and lab results, trend charts and sharing. The result Dairy farmers get herd data on their phones, and the app keeps pace with each new OS release and new features. [View Case Study →](https://shockoe.com/our-work/lactanet) Grocery & Retail ### Loyalty and Rewards App Winn-Dixie The challenge The current app was being sunset, and Winn-Dixie needed a replacement rewards system, fast, on its own platform. The build A cross-platform iOS and Android loyalty app: personalized digital coupons, rewards, shopping list, weekly ad and fuel rewards. The result The user count tripled and load times were cut in half, and the app has passed 1M downloads on Google Play. [View Case Study →](https://shockoe.com/our-work/winn-dixie-loyalty-app) Automotive Software ### Technician Mobile App Shopmonkey The challenge Shopmonkey had web and iOS apps but no Android app, and wanted one set of tools for every technician. The build One app for iOS and Android: scan a VIN or plate, open vehicle diagrams, run inspections and clock in to jobs. The result The app is live in both stores, with 10K+ Google Play downloads, for a platform serving over 8,000 shops. [View Case Study →](https://shockoe.com/our-work/shopmonkey) Energy & Utilities ### Outage and Customer App Dominion Energy The challenge Customers need to report an outage and know when power returns, and three regional apps meant three experiences to maintain. The build Native apps to report and map outages, merged into one app with billing, usage and biometric sign-in, replacing three regional apps. The result One app for outages, bill pay and energy usage across the territory, and an RVATECH Gala Technology Innovator award. [View Case Study →](https://shockoe.com/our-work/dominion-energy-outage-app) Nonprofit ### Business Portal US-Qatar Business Council The challenge A small team answered every business's questions one by one by email and phone, which was slow and hard to track. The build A web portal with a guided questionnaire, starter kits for the US and Qatar, trade data and a members area. The result Designed to give businesses tailored guidance and the council a faster way to vet prospective members. [View Case Study →](https://shockoe.com/our-work/usqbc) ## Common questions about our work ### What kinds of products does Shockoe build? Shockoe builds custom mobile and web products and connects them to the systems a business already runs. Hospitality is our focus, including resorts, golf, and tourism. We also build for sports, retail and grocery, logistics, manufacturing, healthcare, and media. Examples include guest apps, tee-time booking, and warehouse tracking tools. ### Who owns what Shockoe builds? You do. All the work we produce is yours: the code, the content, and the infrastructure. You get access to the codebase from day one. ### Why are some clients not named? Some clients ask us to keep their engagement confidential, so we describe the work without naming them. The challenge, the build, and the outcome are all real. We withhold only the name. Source: https://shockoe.com/our-work/