--- title: "Dominion Energy: Outage and Customer App | Shockoe" description: "How Shockoe built the Dominion Energy outage app and merged three regional apps into one for outage reporting, billing and usage on iOS and Android." canonical: "https://shockoe.com/our-work/dominion-energy-outage-app/" --- # Outage and Customer App > How Shockoe built the Dominion Energy outage app and merged three regional apps into one for outage reporting, billing and usage on iOS and Android. [← All case studies](https://shockoe.com/our-work/) Dominion Energy Client *Dominion Energy* Sector Energy & Utilities What we did iOS and Android app development, backend, app consolidation, and migration planning *A person holding a phone that shows the Dominion Energy app welcome screen, which offers bill pay, usage and outage reporting.* ## One app for outages, bills and usage. ### The challenge When the power goes out, customers need to report it, see what is happening near them and know when service is coming back. Dominion Energy serves 3.6 million electric customers, and it also ran a separate app for each region, which meant different experiences and three apps to maintain. ### The build Native iOS and Android apps with a dedicated backend, connected to the utility's outage systems. Customers report an outage, follow outage status on a map, find nearby places that have power and get push notifications as service is restored. Shockoe then folded three regional apps into a single Dominion Energy app that adds billing, energy usage, account management and secure sign-in with biometrics, and planned the migration so existing customers moved across without starting over. ## The result One app now covers outage reporting, bill pay and energy usage for customers across the utility's territory, replacing three regional apps. It is designed to keep customers informed during an outage and to cut the effort of running several apps. The work earned Dominion Energy the RVATECH Gala Technology Innovator award for large companies. * 3 to 1 Regional apps merged into one * 4.7 App Store rating from 47,000+ ratings * 4.4 Google Play rating from 11,000+ reviews * 500K+ Google Play downloads ## Project images * *The Dominion Energy app welcome screen on a phone, inviting customers to pay a bill, check usage or report a power outage.* * *A gas account screen on a phone showing the total due, a Pay Bill button and options for automatic payments, bills by text message and budget billing.* * *An app settings screen on a phone with toggles for push notifications and location services, a customer service link and a feedback button.* * *A phone screen on a blue background asking customers to select their state of service, with eight states shown as icons.* * *A phone screen on a blue background that asks customers to turn on push notifications for billing and account alerts.* ## Questions about this project ### What is the Dominion Energy app? It is the utility's app for customers. They report and follow power outages, pay their bill, check their energy usage and manage their account on iOS and Android. ### What did Shockoe build for Dominion Energy? Shockoe designed and built the outage app, with native iOS and Android apps and a dedicated backend, then merged three regional apps into a single Dominion Energy app with billing, usage and secure sign-in. ### What changed for customers? Customers use one app for outage reporting, bill pay and usage instead of a separate app for each region, and they get push notifications as service is restored. ## More in Consumer & Retail [All case studies](https://shockoe.com/our-work/) Publix ### Grocery Ordering and Savings App From shopping list to checkout. [View case study](https://shockoe.com/our-work/publix/) Anderson's Masonry Hearth & Home ### AR Fireplace Visualizer See the fireplace in your home before you buy it. 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