February 12, 2018
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In the world of product development, we are often always saying “user” _______. User-centered design, user analytics, user personas, user journeys, etc, etc.It’s a term that holds importance because it is a genuine focus on the end-user experience. It’s also often...
Jeb Mease is a Business Process Consultant with Dominion Energy, although his 18-year career at the company has gone through several permutations. As a business lead in the Emergency Preparedness Center, he was tapped to oversee Dominion Energy’s first consumer-facing...
Amazon first released Alexa virtual assistant and smart speaker Echo in late 2014. An in-home virtual assistant is an impressive tool, but creating a seamless user experience with it can be a challenge. So how do companies overcome this challenge? What engagement can...
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